Qysar

Departmental managers and specialists

Finance Department

Accounting Manager

Questionnaire	Yes/No	Classification
Manages the company’s accounting operations.	Yes	Must have
Ensures that financial records are accurate, compliant with accounting standards, and up to date.	No	Should have
Oversees financial reporting and prepares financial statements (income statement, balance sheet, etc.).	Yes	Nice to have

Financial Analyst

Questionnaire	Yes/No	Classification
Analyzes financial data to assist in decision-making.	Yes	Should have
Prepares reports on the company’s financial performance, such as budgeting, forecasting, and financial analysis.	Yes	Must have
Identifies trends and provides insights to help guide investment and business strategies.	Yes	Must have

Operations Department

Operations Manager

Questionnaire	Yes/No	Classification
Oversees the operational functions of the company.	No	Must have
Ensures that business operations run smoothly and efficiently across departments.	No	Should have
Works to improve processes, reduce costs, and streamline workflow.	No	Should have
Coordinates with other departments to meet production goals and deadlines.	Yes	Nice to have

Logistics Coordinator

Questionnaire	Yes/No	Classification
Manages the supply chain, including procurement, transportation, and distribution.	Yes	Should have
Ensures the timely delivery of goods and services while managing inventory levels.	No	Should have
Coordinates with vendors, suppliers, and shipping companies to ensure smooth product flow.	Yes	Should have

IT Department

Software Engineers

Questionnaire	Yes/No	Classification
Develop, test, and maintain software applications that support the company’s business operations.	Yes	Should have
Work on custom-built applications or update and improve existing software tools used by employees and customers.	No	Should have
Collaborate with other departments to ensure that software solutions meet business requirements.	No	Must have

Network Administrators

Questionnaire	Yes/No	Classification
Manages and maintains the company’s internal network, including servers, routers, and switches.	Yes	Should have
Ensures that network systems are secure, reliable, and perform efficiently.	No	Must have
Handles troubleshooting and resolves connectivity or network-related issues.	Yes	Should have

Marketing Department

Brand Manager

Questionnaire	Yes/No	Classification
Responsible for managing the company’s brand image and identity.	Yes	Should have
Ensures that all marketing efforts align with the brand’s vision and values.	No	Nice to have
Oversees product positioning, packaging, and promotional materials.	Yes	Should have
Works to strengthen the brand’s presence across various platforms and markets.	No	Should have

Digital Marketing Specialist

Questionnaire	Yes/No	Classification
Focuses on online marketing strategies, such as social media, search engine optimization (SEO), and paid advertising (PPC).	Yes	Should have
Manages the company’s online presence through digital channels, including social media platforms, websites, and email marketing.	No	Should have
Analyzes online campaign performance and adjusts strategies to increase engagement and conversion rates.	Yes	Should have

Human Resources Department

HR Manager

Questionnaire	Yes/No	Classification
Oversees HR operations and manages the HR team.	Yes	Nice to have
Develops and implements HR policies and programs to support company goals.	Yes	Should have
Works with senior management to address staffing needs, employee performance, and company culture.	No	Must have
Ensures compliance with labor laws and regulations.	Yes	Nice to have

Recruiter

Questionnaire	Yes/No	Classification
Responsible for finding, interviewing, and hiring new employees.	No	Must have
Works with department heads to understand staffing needs and create job descriptions.	No	Should have
Sources candidates through job postings, recruitment agencies, and networking.	No	Should have
Conducts interviews, background checks, and ensures the hiring process runs smoothly.	Yes	Nice to have

Legal Department

Corporate Counsel

Questionnaire	Yes/No	Classification
Provides legal advice and support to the company’s senior leadership and other departments.	Yes	Should have
Ensures the company complies with corporate laws, governance regulations, and internal policies.	No	Should have
Oversees the company’s mergers, acquisitions, and other corporate transactions.	Yes	Should have

Paralegal

Questionnaire	Yes/No	Classification
Assists attorneys by conducting legal research, preparing legal documents, and maintaining case files.	Yes	Should have
Helps in the preparation of documents for litigation, contracts, and other legal matters.	Yes	Should have
Manages and organizes important legal records and documentation for the legal team.	Yes	Nice to have

Sales Department

Sales Manager

Questionnaire	Yes/No	Classification
Leads the sales team and ensures that sales goals and targets are met.	Yes
Develops and implements sales strategies to maximize revenue and market penetration.	No	Nice to have
Develops and implements sales strategies to maximize revenue and market penetration.		Should have
Oversees training, coaching, and performance management of the sales team.	Yes	Nice to have
Works with marketing and other departments to align sales strategies with overall business goals.	Yes	Nice to have

Sales Representatives

Questionnaire	Yes/No	Classification
Responsible for generating new business by reaching out to potential customers, conducting presentations, and closing sales.	Yes	Should have
Engages with leads, qualifies prospects, and works to convert them into customers.	No	Must have
Tracks sales activities and manages a sales pipeline to ensure consistent follow-up and conversion.	No	Should have
Works closely with the marketing team to ensure that leads are nurtured and converted effectively.	Yes	Nice to have

Senior management and directors
- CFO (Chief Financial Officer)
- COO (Chief Operating Officer)
- CTO (Chief Technology Officer)
- CMO (Chief Marketing Officer)
- HR Director (Human Resources Director)
- Legal Counsel (Corporate Legal Counsel)
- Sales Director (Sales Director)

Top-level executives and leadership

CEO (Chief Executive Officer)

Decision-Making Authority

Questionnaire	Yes/No	Classification
The CEO and other L1 leaders make critical decisions that shape the future of the company.	Yes	Should have
Their decisions affect the entire structure and direction of the organization.	No	Must have

Leadership and Vision

Questionnaire	Yes/No	Classification
They provide the company’s vision and ensure that the company culture aligns with its goals and values.	No	Should have

Accountability

Questionnaire	Yes/No	Classification
L1 executives are held accountable by the board of directors and shareholders for the company's performance.	Yes	Should have

Order Management

Order Capture

Order Validation

Questionnaire	Yes/No	Classification
Is Order Flow automated?	Yes	Must have
Test Question Two

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Questionnaire	Yes/No	Classification

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Tester l1

Questionnaire	Yes/No	Classification
Tester 11	Yes	Must have

Tester L2

Questionnaire	Yes/No	Classification

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Capability Maturity Model (CMM)

Initial (ad hoc, chaotic processes).

Process Documentation and Standardization

Questionnaire	Yes/No	Classification
Are all key processes documented and easily accessible?	No	Must have
Is there a clear standard operating procedure (SOP) for each process?	No	Should have
Are process workflows regularly reviewed and updated to reflect changes in business needs?	No	Should have
Do employees have access to training materials and process documentation?	Yes	Must have

Process Management and Performance Monitoring

Questionnaire	Yes/No	Classification
How are processes monitored for effectiveness and efficiency?	Yes	Must have
Are performance metrics or KPIs defined for each process?	Yes	Should have
Is there a clear process owner responsible for managing and improving each process?	Yes	Should have
Are there regular reviews or audits to assess whether the processes are being followed correctly?	Yes	Nice to have

Roles and Responsibilities

Questionnaire	Yes/No	Classification
Are roles and responsibilities clearly defined for each process?	Yes	Should have
Do employees understand their roles in the process and how they contribute to the overall outcome?	Yes	Nice to have

Managed (defined processes).

Compliance and Risk Management

Questionnaire	Yes/No	Classification
Are the defined processes aligned with industry standards, regulations, and best practices?	Yes	Should have
How do you ensure that compliance requirements are met in each process?	Yes	Nice to have
Is there a process for identifying and mitigating risks associated with key processes?	Yes	Must have

Process Improvement

Questionnaire	Yes/No	Classification
Is there a mechanism in place for continuously improving processes?	Yes
How are inefficiencies or bottlenecks identified and addressed?	No

Defined (standardized processes).

Strategic Business Capabilities

Tactical Business Capabilities

Process Documentation and Standardization

Questionnaire	Yes/No	Classification
What specific actions are required to implement this capability?	Yes	Must have
What KPIs are used to measure the effectiveness of the implementation?	No	Should have
How can we improve and optimize the processes?	Yes	Should have
What tools or technologies are needed for the execution?	Yes	Nice to have
Are all key processes documented and easily accessible?

Network Operations

Network Planning

Capacity Planning

Questionnaire	Yes/No	Classification

Network Design

Questionnaire	Yes/No	Classification

Fiber Route Optimization

Questionnaire	Yes/No	Classification

Spectrum Management

Questionnaire	Yes/No	Classification

Network Monitoring

Fault Detection

Questionnaire	Yes/No	Classification

Performance Optimization

Questionnaire	Yes/No	Classification

Downtime Reporting

Questionnaire	Yes/No	Classification

Preventative Maintenance

Questionnaire	Yes/No	Classification

Service Management

SLA Management

SLA Definition

Questionnaire	Yes/No	Classification
Test	Yes	Should have

SLA Monitoring and Reporting

Questionnaire	Yes/No	Classification

SLA Penalty/Reward Tracking

Questionnaire	Yes/No	Classification

SLA Compliance Review

Questionnaire	Yes/No	Classification

Service Improvement

Feedback Integration

Questionnaire	Yes/No	Classification

Service Optimization

Questionnaire	Yes/No	Classification

Product Enhancements Based on SLAs

Questionnaire	Yes/No	Classification

Customer-Specific Customizations

Questionnaire	Yes/No	Classification

Governance, Risk, and Compliance (GRC)

Risk Management

Risk Assessment

Questionnaire	Yes/No	Classification

Mitigation Planning

Questionnaire	Yes/No	Classification

Insurance Management

Questionnaire	Yes/No	Classification

Cyber Risk Management

Questionnaire	Yes/No	Classification

Regulatory Compliance

Policy Development

Questionnaire	Yes/No	Classification

Training and Awareness

Questionnaire	Yes/No	Classification

Audit Management

Questionnaire	Yes/No	Classification

Legal Tracking

Questionnaire	Yes/No	Classification

Technology and Infrastructure

IT Operations

IT Network Management

Questionnaire	Yes/No	Classification

Data Center Operations

Questionnaire	Yes/No	Classification

Security Management

Questionnaire	Yes/No	Classification

Incident Response

Questionnaire	Yes/No	Classification

Technology Innovation

Emerging Tech Assessment

Questionnaire	Yes/No	Classification

Digital Transformation Initiatives

Questionnaire	Yes/No	Classification

Cloud Migration

Questionnaire	Yes/No	Classification

AI and Automation Pilots

Questionnaire	Yes/No	Classification

Human Resources

Talent Acquisition

Recruitment Planning

Questionnaire	Yes/No	Classification

Candidate Screening

Questionnaire	Yes/No	Classification

Employer Branding

Questionnaire	Yes/No	Classification

Onboarding Programs

Questionnaire	Yes/No	Classification

Employee Development

Training Programs

Questionnaire	Yes/No	Classification

Performance Reviews

Questionnaire	Yes/No	Classification

Career Path Development

Questionnaire	Yes/No	Classification

Leadership Development

Questionnaire	Yes/No	Classification

Employee Engagement

Wellness Programs

Questionnaire	Yes/No	Classification

Recognition Programs

Questionnaire	Yes/No	Classification

Work-Life Balance Initiatives

Questionnaire	Yes/No	Classification

Employee Surveys

Questionnaire	Yes/No	Classification

Finance Management

Financial Planning

Budgeting

Questionnaire	Yes/No	Classification

Forecasting

Questionnaire	Yes/No	Classification

Scenario Analysis

Questionnaire	Yes/No	Classification

Cost-Benefit Assessments

Questionnaire	Yes/No	Classification

Financial Operations

Billing and Collections

Questionnaire	Yes/No	Classification

Payment Processing

Questionnaire	Yes/No	Classification

Vendor Payments

Questionnaire	Yes/No	Classification

Financial Reporting

Questionnaire	Yes/No	Classification

Operations Management

Service Delivery

Deployment Management

Questionnaire	Yes/No	Classification

SLA Fulfillment

Questionnaire	Yes/No	Classification

Vendor Coordination

Questionnaire	Yes/No	Classification

Incident Management

Questionnaire	Yes/No	Classification

Operational Efficiency

Process Optimization

Questionnaire	Yes/No	Classification

Lean Initiatives

Questionnaire	Yes/No	Classification

Technology Automation

Questionnaire	Yes/No	Classification

Cost Control

Questionnaire	Yes/No	Classification

Business Continuity

Disaster Recovery Planning

Questionnaire	Yes/No	Classification

Risk Contingency Planning

Questionnaire	Yes/No	Classification

Backup Operations

Questionnaire	Yes/No	Classification

Emergency Response Coordination

Questionnaire	Yes/No	Classification

Sales and Marketing

Marketing Strategy

Campaign Planning

Questionnaire	Yes/No	Classification

Brand Management

Questionnaire	Yes/No	Classification

Digital Marketing

Questionnaire	Yes/No	Classification

Event Sponsorships

Questionnaire	Yes/No	Classification

Sales Enablement

Sales Training

Questionnaire	Yes/No	Classification

Proposal Development

Questionnaire	Yes/No	Classification

Deal Closure Support

Questionnaire	Yes/No	Classification

Customer Value Assessment

Questionnaire	Yes/No	Classification

Customer Insights and Analytics

Churn Analysis

Questionnaire	Yes/No	Classification

CRM Analytics

Questionnaire	Yes/No	Classification

Customer Segmentation

Questionnaire	Yes/No	Classification

Lifetime Value Modeling

Questionnaire	Yes/No	Classification

Product Management

Product Development

Market Research

Questionnaire	Yes/No	Classification

Feature Prioritization

Questionnaire	Yes/No	Classification

Prototyping and Testing

Questionnaire	Yes/No	Classification

Product Launch Planning

Questionnaire	Yes/No	Classification

Product Lifecycle Management

Product Portfolio Analysis

Questionnaire	Yes/No	Classification

Product Incremental Improvement

Questionnaire	Yes/No	Classification

Product Retirement Planning

Questionnaire	Yes/No	Classification

Customer Management

Customer Acquisition

Lead Generation

Questionnaire	Yes/No	Classification

Sales Pipeline Management

Questionnaire	Yes/No	Classification

Proposal Management

Questionnaire	Yes/No	Classification

Contract Negotiation

Questionnaire	Yes/No	Classification

Customer Onboarding

Account Setup

Questionnaire	Yes/No	Classification

Service Provisioning

Questionnaire	Yes/No	Classification

Order Fulfillment

Questionnaire	Yes/No	Classification

Customer Service

Support Ticket Management

Questionnaire	Yes/No	Classification

Fault Resolution

Questionnaire	Yes/No	Classification

Service Escalation

Questionnaire	Yes/No	Classification

Self-Service Portal Management

Questionnaire	Yes/No	Classification

Business Capability Map